Refund policy

Return & Refund Policy

Last Updated: August 7, 2026

At Trendshop, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, tags, and accessories.
  • Not show signs of misuse, damage, or alteration caused after delivery.

Proof of purchase or your order number is required for all return requests.

How to Start a Return

To request a return, please contact us using the contact form available on our website.

Please include:

  • Order number
  • Full name
  • Reason for the return
  • Photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without prior authorization.

Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days of delivery.

We may request photos of the item and packaging to help resolve the issue as quickly as possible.

If the claim is approved, we will offer one of the following solutions:

  • Replacement item
  • Full refund
  • Partial refund (when appropriate)

at no additional cost to you.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method.

Depending on your bank or payment provider, refunds typically appear within 5–10 business days after processing.

Shipping fees are non-refundable unless the return is due to our error or the product arrived damaged or defective.

Exchanges

We currently replace items only if they are:

  • Damaged
  • Defective
  • Incorrectly shipped

If you received an incorrect or defective product, please contact us for assistance.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return, including:

  • Items showing signs of use
  • Products damaged after delivery
  • Gift cards
  • Clearance or final sale items (when clearly indicated)

Return Shipping

If the return is due to:

  • Change of mind
  • Ordering the wrong product
  • No longer wanting the item

the customer is responsible for return shipping costs.

If the return is due to:

  • Manufacturing defect
  • Shipping damage
  • Incorrect item sent by Trendshop

Trendshop will cover the reasonable return shipping costs or provide an appropriate solution.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled and must follow our return process after delivery.

Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution whenever applicable.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us using the contact form available on the Trendshop website.

Our customer support team will be happy to assist you.

Trendshop
Premium Everyday Carry • Travel • Outdoor Essentials